Revisions for whups/lib/Ticket.php

Add In-Reply-To and References headers to notification messages (Request #7103).

Tags: WHUPS_1_0, WHUPS_1_0_RC2

Extend summary table to 78 characters, and correctly wrap property values.

Tags: WHUPS_1_0_RC1

Add support for queue-specific notification messages.

Add email address per queue for ticket notifications.

Don't wrap.

Catch errors when listing attributes

[jan] Add a hook that is called if a ticket is being updated, for automatic
ticket changes.

Deal with queue vs. admin permissions more consistently.

Wrapping, phpdoc.

Allow separate email messages for new and updated tickets.

Wrapping, change variable name.

Add message template for email notifications.
Fix and improve attachment tracking.
Optimize ticket link generation.
CS improvements.

Catch empty default types.

Log 'attribute' when creating tickets.

Unset resolved date when un-resolving tickets.
Bug: 6310

Add listeners paramter to notify() method.

Include type name in error message.

- Remove type, state and priority arguments from mail-filter.php, we use the
defaults now.
- Add --guess-queue argument to mail-filter.php.

[cjh] Use pretty URLs if Horde is configured for them (Request #5922).

Make sure attributes are added to notifications on initial ticket
creation.

Bug: 6226

Standardize on the same ctor signature for both ticket forms.

Add a hook to customize field grouping in the ticket views.

Refactor Whups_Ticket::addAttribute() to not add attribute fields to the form,
but retrun attributes instead. Add attributes fields inside the form
constructors.

Eh...

Avoid notices if attachment name doesn't have have file extension.

This cast is unnecessary and breaks updating owners.

Happy New Year

Avoid reporting non-existant attribute changes.

[cjh] Don't re-use old attachment names even if the attachment has since been deleted
(Bug #4472).

[cjh] Store the guest user associated with transactions that only add an attachment,
with no comment text (Bug #2890).

[cjh] Include attribute values in ticket emails, including "diffs" for changes
(Bug #1083).

commit() should reset the change list after (potentially) notifying,
instead of having notify() do it. Otherwise changes are never reset if
we don't notify.

[cjh] When creating a ticket, preserve attachments uploaded in step 3 when
step 4 is used to assign the ticket (Bug #2514).

Rename $GLOBALS['whups'] references to $GLOBALS['whups_driver']

Rename $whups to $whups_driver

Move datetime form variable to Horde_Form.

[cjh] Calculate ticket date attributes when they change instead of on every
access (php@ideacode.com, Request #4893).

Revert (temporarily) a change that snuck into an unrelated commit.

Move query data to a dedicated table, just use shares to manage query
permissions.

Happy New Year

Assign copyright to The Horde Project for those copyright holders that already agreed to it.

Re: must not be localized.

Try to avoid false reporting of owner changes

[cjh] Smarter word wrapping in string representations of tickets
(Request #4510).

Use Re: for non-new ticket mails

remove subject tags for better threading

add support for full horde_form variables, move hook checking into generic functions in Driver.php, should help a transition to complex attributes with whups itself

Notify both old and new queue on queue changes.
Bug: 4409

due dates now have hours and minutes. This is a big commit just for that, but
I needed to add a custom renderer because we don't have a datetime field in Horde_Form proper, and it was either this or add the hours/minutes seperately as
another field.

add a toString() method for simple text versions of a ticket.

[cjh] Show the requester in search results (rodion (at) nezna (dot) com,
Bug #2820).
[cjh] Show either the Comment or Update tabs depending on permissions,
but not both.
[cjh] Report the last-updated date for tickets (Bug #2396).
[cjh] Tickets now have an optional due date field.

splitMessage() doesn't exist anymore.

more reference cleanup - keep them for forms since  is an object, but remove where not needed elsewhere. some of these are php 4.4 fixes

minor cleanup, refs

[cjh] If guests can add tickets but not view them, don't tell them adding
failed (Bug #3630).

Fix scope.

Happy new year\!

References.

Link to external version if link provided.

Show version name, not version id.

Link to external queue if link provided.

We should actually use the list we just created. Fixed the new configuration
setting to not notify all responsible users about assigned tickets.

Fix notification messages about deleted attachments, wrapping.

Add a configuration option that allows users responsible for a queue to
be excluded from ticket emails once the ticket has been assigned.
Bug: 1549

Error check.

[cjh] Use the date_format preference for displaying TicketDetailsForm
as well (Bug #2151).

Clean up class variable phpdoc.

Remove "optional" from phpdoc.

more forgiving check.

Fix phpdoc for change().
Add parameter and return type phpdoc for addAttachment() and deleteAttachment().

Empty version when moving ticket from versioned queue to an unversioned one.
Bug: 1274
Submitted By: olli (dot) korhonen (at) iki (dot) fi

[cjh] Allow administrators to delete attachments (Bug #1252).

[cjh] Allow uploading an attachment when initially creating a ticket.

[cjh] Whups_Mail::processMail needs to use Whups_Ticket for ticket creation to trigger email notifications, etc (Bug #1134).

Happy New Year

Since it's currently not working anyway, I'm going to go ahead and
commit this removal of the clients code from Whups. This way we'll
have a clean slate going forward.

Use translation save padding for summary table in notification messages.

Fix names of properties.

Bug: 616

avoid starting property names/sql aliases with '_' characters.

Bug: 595

Store the rewritten attachment name (if it gets rewritten for name conflicts, etc.), not the original.

Bug: 488

Fix guest email comments.

Bug: 447

get the requester right for guest-submitted tickets in the creation email.

- there's a little duplication of data, but we need to log ticket
guest email details seperately from the comment details still.

- Fix display of guest requestors.

Take a shot at showing ticket owner changes too.

I'm pretty happy with the ticket emails now. Improvements welcome, of course. :)
Bug: 46

Add queue version in mail, if set for the queue.

Clean up some more ticket email details/formatting.

Basic shot at consistent ticket email. Will undoubtedly need to be
tweaked, but it's a start. Should send email on all new tickets and
updates.

Bug: 46

Ticket creation is now wrapped in lib/Ticket.php too. No ticket email
is sent inside the SQL driver anymore; all email notification will be
handled by Whups_Ticket::. At the moment, no email will be
sent. Adding emails back is the next step.

Everything *should* work now. Next step - replace/revamp ticket email
notifications.

I've now tested everything except Set Type and Set Queue, and it's
working. I'm sure someone will find a bug or two, of course.

I'm getting closer to feeling like I can just run through all the
ticket forms and make sure they work.

More progress, cleanup, slimming, and updates. This is getting closer
to finished, but still isn't really tested. Need to get it into CVS so
I can hack at it on other machines, though.

Latest round of work on Whups. More things work, not everything.

More work on re-organizing Whups and moving towards the new whups_logs
format. This still isn't complete, but I'm trying to get myself to
finish it so I'm getting it to another machine.

Start moving logic to reflect new whups_logs table layout and to simplify
ticket manipulation logic.

THIS WILL NOT CURRENTLY WORK! If you have a working Whups
installation and you want it to stay that way, do NOT update whups until
further notice.

Get rid of Whups_Ticket::formatUser(); stub out  change() and commit() methods
(not used yet).

Implement assign() inside the ticket object, and use the ticket object in details.php.
Lots of this needs to be worked out and cleaned up on the backend for things to really
make sense, though.

two more methods. just moving this from one machine to another to continue work.

Start working on a Whups_Ticket object that will wrap some driver functionality,
making it easier to do things like send only one update email per change,
instead of occasionally several.